Technical Support

For training and hands on help, please come down to our support labs

FAQ

What are support your Support Labs?

Fourways Support Labs are facilities available to all Fourways customers and are physically located at our Cape Town and Johannesburg Branches. These Labs have tools and cleaning materials readily available, as well as a technician to train or assist you.

Do you charge for the use of the Labs?

The Fourways Imaging Support Labs are completely free of charge and you are invite to use the facility to build as many cartridges as you want. However you are advised to purchase our high quality raw materials when using the labs.

Are your technicians certified?

There are little to no certification in the industry of remanufacturing printer cartridges, however our friendly and supportive technicians have years of experience in the trade, and are dedicated to researching and testing all new products.

What if I am not located near a support lab?

You are free to contact any of our branches via email or simply call us and our technicians may be able to assist you. They are willing to communicate using other methods such as Skype, Zoom or Whatsapp.

Support Lab Information Pages

Monochrome Test Pages

Lomardi’s Law Monochrome Test Print
testing printer density, as well as backgrounding on all components of a Monochrome toner cartridge.
Monochrome Series Test Print
5 page test for all components of a monochrome Printer, includes lombardi’s law and a blank page for backgrounding test
STMC Monochrome Test Print
testing printer density, as well as backgrounding on all components of a Monochrome toner cartridge.
Monochrome E-Test Print
testing Monochrome toner cartridge page yields at 5% coverage using E.
Monochrome E-Test Print – 100 page
testing Monochrome toner cartridge page yields at 5% coverage using E, with numbered pages up to 100.
ISO Monochrome Test
for testing the page yields of  in the laser printer, official test conducted by printer suppliers

Colour Test Pages

Lomardi’s Law Colour (Black) Test Print
testing printer density, as well as backgrounding on all components of a colour laser (black) toner cartridge.
Lomardi’s Law Colour (Cyan) Test Print
testing printer density, as well as backgrounding on all components of a colour laser (cyan) toner cartridge.
Lomardi’s Law Colour (Magenta) Test Print
testing printer density, as well as backgrounding on all components of a colour laser (magenta) toner cartridge.
Lomardi’s Law Colour (Yellow) Test Print
testing printer density, as well as backgrounding on all components of a colour laser (yellow) toner cartridge.
OCP Full Colour Test
testing the graphic quality and integrity of all four colour cartridges in the laser printer
5% coverage Colour Test
for testing the page yields of all four colour cartridges in the laser printer
30% coverage Colour Test with Grey
for testing the page yields of all four colour cartridges in the laser printer
ISO Colour Test
for testing the page yields of  in the laser printer, official test conducted by printer suppliers

Toner Cartridge Faulty Guides

Common Cartridge Faults
General Cartridge troubleshooter.
Cartridge Cleaning Methods
Methods used to clean individual components of a toner cartridge.
Monochrome Faulty Guidelines
How faults represent itself on individual monochrome cartridges

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Emergency Hotline: 0800 029 999 WhatsApp Support Line: 0600-123456